Service Policy

1. Introduction and Scope of Service

laverqelrye (hereinafter referred to as “we,” “us,” or “our”) provides online shopping services for home and living products through our website. This Service Policy explains the general terms governing website use, product purchases, payments, order processing, delivery, customer support, returns, and refunds.

By using our website or placing an order, you agree to use the available services in accordance with the applicable terms and policies presented on the website. Your purchase is also subject to the relevant product information, Shipping Policy, Order Cancellation Policy, Return and Exchange Policy, Privacy Policy, and other applicable policies.

Nothing in this policy is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded or restricted.

2. Customer Information and Website Use

When placing an order or contacting us, you are responsible for providing accurate and complete information, including your name, shipping address, email address, and telephone number where requested. Accurate information helps us process your purchase, arrange delivery, and communicate with you about your order.

If you create or use an account on our website, you should keep your login credentials secure and ensure that the information associated with your account remains accurate. If you notice unauthorized activity or incorrect account information, please contact us promptly.

You may use our website for lawful browsing, purchasing, and other activities associated with our services. You must not use the website in a manner that interferes with its operation, compromises its security, misuses another person's information, or violates applicable law.

We make reasonable efforts to maintain accurate website information and a reliable shopping experience. If we identify a material error affecting a product, price, or order, we will review the circumstances and communicate with affected customers as appropriate.

3. Product Information, Availability, and Pricing

Product descriptions, photographs, dimensions, specifications, materials, and other relevant details are provided on the corresponding product pages to help you make an informed purchasing decision.

We make reasonable efforts to present product images and descriptions accurately. Actual colors and appearances may vary slightly because of display settings, lighting, materials, or manufacturing characteristics. Such variations do not affect any applicable rights concerning products that materially differ from their descriptions or contractual specifications.

Product availability may change according to inventory and fulfillment conditions. If a product becomes unavailable after an order is placed, we will contact you regarding the available options, which may include cancellation and a refund where appropriate.

Prices are displayed in the applicable currency shown on the website. Any discounts, promotional conditions, and applicable purchase restrictions will be presented where relevant. We will disclose applicable shipping charges and taxes in the order summary before you complete payment.

If a pricing or product-information error is discovered, we will review the affected order and communicate any proposed resolution. We will not treat an incorrect displayed price as authorization to charge you an undisclosed higher amount.

4. Orders and Payment

Before completing your purchase, please review the selected products, quantities, product options, shipping address, applicable charges, and order total.

After you submit an order, we will process the information provided and send an order confirmation or other relevant order communications to the email address associated with your purchase.

An order confirmation records the details of your submitted order. If an issue arises concerning payment authorization, product availability, or order processing, we will review the situation and communicate any necessary next steps.

We accept Visa and Mastercard where these payment methods are offered at checkout. Available payment methods will be displayed during the checkout process. Please ensure that your payment information is accurate and that you are authorized to use the selected payment method.

You should retain your order number and payment confirmation for inquiries concerning delivery, cancellation, returns, or refunds. If you believe a payment has been processed incorrectly, please contact us with the relevant order information.

5. Shipping and Delivery

Orders generally require 1–3 business days for processing before shipment. After dispatch, estimated transit time is typically 7–10 business days. These estimates are not guaranteed delivery dates and may vary according to the destination, carrier operations, weather, holidays, and other transportation circumstances.

We currently ship to addresses within the United States only. Applicable shipping fees, free-shipping eligibility, carrier arrangements, tracking instructions, and delivery procedures are described in our Shipping Policy.

Please provide a complete and accurate shipping address when placing your order. If you notice an address error or experience a delivery delay, contact us as soon as possible with your order number.

We will review reported delivery problems and provide reasonable assistance based on the available tracking information and circumstances. Nothing in this section limits any rights or remedies available under applicable law.

6. Order Cancellations

You may request cancellation within 48 hours of placing an order, provided the order has not been shipped or progressed to a stage where dispatch can no longer reasonably be stopped.

Cancellation requests are reviewed according to the current order status. Submitting a request does not mean the order has already been canceled; we will confirm the outcome after reviewing the request.

If an order has already been dispatched, direct cancellation may no longer be possible. You may be able to request a return after delivery, subject to the applicable return procedures and consumer rights.

For detailed cancellation conditions, request instructions, and refund processing times, please refer to our Order Cancellation Policy.

For cancellations accepted before dispatch, we aim to initiate the refund within 1–3 business days after confirming the cancellation. This processing target does not extend any shorter deadline required by applicable law.

7. Returns and Exchanges

We provide return and exchange procedures for eligible purchases in accordance with our Return and Exchange Policy and applicable consumer protection requirements.

Our voluntary return and exchange period is 45 days from the date the goods are delivered. This voluntary policy is separate from any statutory withdrawal right or statutory remedy relating to defective or nonconforming goods.

Where a statutory 14-day right of withdrawal applies, you may exercise that right within the applicable period without providing a reason. After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days after communicating your withdrawal decision.

For furniture and other bulky items that cannot reasonably be returned through ordinary mail or standard parcel services, the applicable return-shipping estimate or reasonable calculation method will be provided before purchase. Return-cost responsibility depends on the reason for the return, the disclosed terms, and applicable law.

Please consult our Return and Exchange Policy for eligibility requirements, return instructions, statutory rights, exchange procedures, bulky-item return costs, and applicable deadlines.

Nothing in this Service Policy limits statutory withdrawal rights or remedies available for defective or nonconforming goods.

8. Refunds and Payment Reversals

Refunds are generally issued to the original payment method used for the purchase. For Visa or Mastercard payments, the refund will be sent to the corresponding card account.

For eligible voluntary returns, we aim to initiate the refund within 1–3 business days after receiving and inspecting the returned item and confirming its eligibility.

For cancellations accepted before dispatch, we aim to initiate the refund within 1–3 business days after confirming the cancellation.

For statutory withdrawals, we will process reimbursements within the applicable statutory period, subject to any lawful right to withhold reimbursement until the returned goods are received or evidence of return is provided.

After a refund has been initiated, the time required for the funds to appear in your account depends on your payment provider and financial institution. The estimated posting period is 1–3 business days, although actual posting times may vary.

If a refund has not appeared after the expected period, please contact us with your order number and any available refund confirmation so we can review its status.

9. Privacy and Personal Information

We handle customer information for purposes such as processing orders, arranging deliveries, providing customer support, administering returns and refunds, preventing fraud, maintaining website security, and meeting applicable obligations.

The types of personal information collected, purposes of processing, applicable legal bases, retention practices, disclosures to service providers, and available privacy rights are explained in our Privacy Policy.

Where applicable, we process personal information in accordance with relevant privacy and data protection requirements, including applicable United States privacy laws and the European Union General Data Protection Regulation (GDPR).

Depending on the applicable law and circumstances, you may have rights concerning access to, correction of, deletion of, or restrictions on the use of your personal information. Please consult our Privacy Policy for details on how to exercise applicable rights or submit a privacy inquiry.

We do not use this Service Policy as a substitute for the detailed disclosures contained in our Privacy Policy.

10. Website Content and Intellectual Property

Website content may include product descriptions, photographs, graphics, visual designs, page layouts, logos, and other materials. These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

Unless authorized by us or permitted by applicable law, you may not reproduce, modify, distribute, publish, or commercially exploit website materials without the necessary permission.

You may access and use website information for personal shopping decisions and ordinary activities associated with our services. If you have questions about using particular content, please contact us before reproducing or distributing it.

Nothing in this section limits rights that may apply under mandatory law.

11. Website Availability and Service Responsibility

We make reasonable efforts to maintain website availability, provide useful product information, and assist customers with their purchases. However, temporary interruptions may occur because of maintenance, technical issues, carrier disruptions, severe weather, inventory changes, or other circumstances beyond our reasonable control.

If an interruption or unexpected event materially affects an order or service, we will review the situation and provide relevant updates or practical options where reasonably possible.

We do not guarantee uninterrupted access to every website feature at all times. However, this statement does not exclude responsibilities that cannot lawfully be excluded, including applicable obligations relating to orders, payments, product conformity, refunds, or consumer protection.

If you identify a website error or experience a problem affecting your purchase, please contact us so that we can investigate the issue.

12. Complaints and Dispute Resolution

If you have a complaint concerning a product, payment, delivery, cancellation, return, refund, or website service, please contact us using the information provided below. Include your order number and a clear description of the issue so we can review the relevant details.

We aim to respond to customer complaints within 1–3 days. Where applicable law requires a response within a specific statutory period, including a 1-3-calendar-day response period where required, we will comply with that requirement.

If additional information is needed, we may contact you to clarify the circumstances. Our customer-service response target does not replace any statutory deadline or restrict your right to pursue remedies available under applicable law.

Purchases and website services are subject to applicable United States requirements and any mandatory consumer protection provisions that apply to the transaction. Where relevant, applicable privacy and data protection requirements will also be respected.

Any dispute will be handled in accordance with applicable law. Nothing in this policy requires you to waive a mandatory right or remedy as a condition of purchasing from us.

13. Changes to This Service Policy

We may update this Service Policy when our services, operating procedures, or applicable requirements change. The latest version will be published on this page, with an updated effective date where appropriate.

If a material change affects an existing order or a customer's rights, we will handle the matter in accordance with applicable law and any relevant contractual requirements.

Updates generally apply from the effective date stated in the published version and do not retroactively remove rights or remedies that have already accrued. We encourage you to review this page periodically for information about our current service arrangements.

14. Contact Information

For assistance with orders, payments, shipping, cancellations, returns, refunds, complaints, or other matters concerning our services, please contact us using the details below.

Address: 3437 City Terrace Dr #D, Los Angeles, CA 90063, United States

Phone: +1 (323) 684-7291

Email: customer@laverqelrye.com

Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)

Please include your order number when contacting us about an existing purchase. Providing a clear description of your question or concern will help us review the matter and respond as efficiently as possible.